Shipping Policy

Effective Date: January 5, 2025

Welcome to HexcoorePC, your premier online store for high-quality wristwatches. Our shipping policy is designed to provide you with transparent, fast, and secure delivery options to ensure your wristwatch reaches you safely and on time. Please read through the following shipping guidelines for details on our order processing, available shipping methods, and more.

1. Order Processing Time

At HexcoorePC, we understand how important it is to receive your wristwatch in a timely manner. All orders are processed within 1-2 business days from the date of purchase, subject to stock availability and order verification. Please note that weekends and public holidays are not considered business days, so orders placed on these days will be processed on the following business day.

Once your order is shipped, you will receive a tracking number via email, so you can easily monitor the progress of your shipment. If you have any questions or concerns about your order status, don’t hesitate to contact our customer service team at info@hexcoorepc.com or call us at (973) 478-1028.

2. Shipping Methods and Delivery Timeframes

We offer a variety of shipping methods to accommodate your needs, ensuring that your wristwatch arrives in a timely manner. Below are the available options:

  • Standard Shipping (Domestic)
    • Estimated Delivery Time: 5-7 business days within the United States
    • Shipping Cost: Free for all domestic orders
  • Expedited Shipping (Domestic)
    • Estimated Delivery Time: 2-3 business days
    • Shipping Cost: $12.99
  • Priority Shipping (Domestic)
    • Estimated Delivery Time: 1 business day
    • Shipping Cost: $24.99
  • International Shipping
    • Estimated Delivery Time: 7-15 business days (depending on destination)
    • Shipping Cost: Calculated at checkout, based on the weight and destination of your order.

Please note that delivery times are approximate, and external factors like weather conditions or customs delays may impact the actual arrival time.

3. Shipping Address

To ensure that your wristwatch reaches you without delays, please ensure that you provide a complete and accurate shipping address at checkout. If your address is incorrect or incomplete, HexcoorePC cannot be held responsible for any shipping delays, undelivered packages, or lost items.

If you need to change your shipping address after placing an order, please contact our customer support team immediately at info@hexcoorepc.com or call (973) 478-1028. Please note that changes can only be made before the order has been shipped.

4. Order Tracking

After your order has been shipped, you will receive a tracking number via email. This allows you to track your wristwatch through the carrier’s tracking page. If for any reason you cannot locate your tracking number or are experiencing issues with the tracking information, feel free to reach out to our support team, and we will assist you promptly.

5. Lost or Damaged Items

While we make every effort to ensure that your wristwatch is securely packed and shipped, we understand that occasionally items may be damaged during shipping or even lost. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at info@hexcoorepc.com or call (973) 478-1028. We will arrange for a replacement, repair, or refund as appropriate.

In the case of a lost shipment, please notify us as soon as possible. We will work with the shipping carrier to file a claim and help you resolve the issue.

6. Shipping Restrictions

Currently, we are unable to ship to all countries or regions due to international shipping regulations. If you find that we cannot deliver to your country during checkout, please reach out to our customer service team at info@hexcoorepc.com. We will be happy to assist you with alternative solutions.

Please note that international shipments may be subject to customs duties, taxes, and import fees depending on your destination. These fees are the responsibility of the customer, and we recommend checking with your local customs office for information regarding potential charges.

7. Customer Support

At HexcoorePC, we strive to provide excellent customer service. If you have any questions or concerns about your shipment, please don’t hesitate to contact us. You can reach us via email at info@hexcoorepc.com or by calling our customer service number at (973) 478-1028.

We thank you for your trust in HexcoorePC, and we look forward to delivering your wristwatch to you promptly and securely.